Customer Service

Privacy & Security

We ensure the privacy and security of your transactions. Your credit card number and other personal data are always treated with the highest standards of security and confidentiality. We use a security system known as a firewall to keep your personal information from being accessed by persons outside our offices. Within Royal River Trading, your information is only accessible by our staff members that value the importance of your privacy and security.

Cookies: How We Use Them

A Cookie is a small bit of data stored on your own computer used to make your buying experience easier. Cookies must be enabled in order to use our site. We do not use cookies to store any of your personal or financial information.

We may employ other companies to provide marketing services on our behalf. With our approval, these third parties may also place cookies and Action Tags (commonly referred to as Web Beacons or GIF tags) on various pages within our web site for analysis purposes. These third-party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third-party companies will only have access to non-personal information about your visit or transaction, such as the URLs which lead you to and around our site, pages visited, the product(s) purchased, and the amount spent; these companies will not have access to information that will allow them to personally identify you.

The third-party advertising companies may use information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice or the process of opting out of third-party cookies, please visit the Direct Marketing Association (DMA).

Personal Information We Collect and How We Use It

Any information that we collect from you is only used to make your shopping experience with Cuddledown easier and more meaningful. We may keep your mailing and email addresses on file, send you copies of our mail order catalog, notify you in the future of updates or specials on our website, or send you newsletter information that we think you will appreciate. We may also notify you of other web sites that we think you would find interesting. We sometimes make your name and address available to other reputable companies whom we deem trustworthy and whose privacy policies are consistent with ours, but we do not sell email addresses.

If at any time you would like to have your name removed from our mailing list, please let us know. Likewise, if you would prefer to remain on our mailing list but not be included when we exchange our list with other companies, please let us know — we will respect your wishes. Contact us at 855-272-1742 or email us.